The Surface Duo 2 almost looks like a mini-laptop when composing a message in Outlook. The phone's camera app turns one screen into a camera viewfinder while showing your photo gallery on the second display. OneNote displays a notebook on one screen and a single page on the other. In Outlook, you can view your inbox on one display and a full email on another. Many of Microsoft's own apps are designed to work well on the Surface Duo 2. When it works, it feels like you're using the app in an entirely new way. Rather than just making apps larger, Surface Duo-optimized apps separate certain features between the two displays. ![]() It's an interesting concept that I hope catches on more broadly. The catch is that apps must be optimized to actually function across two screens. The other way you can put these two screens to work is by using a single app across both displays. That can take time, and I imagine most people probably feel the same. I'm already used to opening one app at a time, and thinking of apps as pairs requires me to develop new habits around how I use my phone. You can also choose to pin two apps together to launch them with a single tap.īut these scenarios didn't come up as often as I thought they would. ![]() Launching my calendar on one screen and WhatsApp on the other to check my schedule while making plans with friends was also useful. I've used it sometimes to send a message in Slack while looking up an email I needed to reference, or to find a login code sent to my email while signing into an app. However, I'll admit that I didn't find myself using this functionality very often. I often found myself folding the Surface Duo 2's second screen back to use it with one hand. The company put a more powerful Qualcomm Snapdragon 888 processor in the Surface Duo 2, boosted the screens' refresh rates and added previously missing tech such as a triple-lens camera and 5G support. The company's first attempt at a foldable device suffered from laggy performance and a lack of features you'd expect from a high-end phone - two criticisms that Microsoft clearly took to heart. The Surface Duo 2 is Microsoft's second-gen foldable device, and it launches on Oct. But it's not the one thing I want it to be: an excellent phone. It can morph into a digital book, a small tablet, a screen I can prop up just about anywhere or a mini-laptop reminiscent of the T-Mobile Sidekick. Microsoft's Surface Duo 2 is like a Swiss Army knife. Size makes it feel cumbersome as an everyday phone Not many apps are optimized for both screens See what options are available at Self-repair information for your Surface device.Flexible hinge is great for reading and playing gamesĩ0Hz refresh rate makes scrolling feel smooth Microsoft has a range of parts available for purchase, which can be used for self-repair, benefiting you when devices are out of warranty. ![]() We've added options for you to repair your devices if you have technician level abilities and the tools to perform repairs on your own devices. If the Service Center Associates are not able to resolve the issue, they can help facilitate sending your device to Microsoft for repair or replacement.įind a participating Best Buy Service Center for in-person support in the USįind Surface Walk-in Center contact information in China or India Service Centers offer enhanced support including professional hardware inspection, troubleshooting, and system recovery. In some countries and regions, Microsoft now offers Service Centers that provide in-person support. Continue to Frequently asked questions for more info. Once an order is created, you’ll get a shipping address so you can send in your device. Depending on the product, the service offered may be a repair or a refurbished replacement. Through this process, you’ll find out if your Surface is in or out of warranty and how much it’ll cost, if applicable. If your device isn't listed, select Don't see your device? to register it, then follow the instructions to get service. If your device is already registered, select it and follow the instructions. If you decide to send it in, go to Device service and repair and sign in with your Microsoft account. If none of the previous solutions have resolved your issue, you can send in your Surface.
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